You can return an item within 14 days only if:
The seal has not been broken or the packaging has not been opened
The product has been damaged within the manufacturer's warranty period
The original label is still attached to the clothing
The best-before date has not expired
You cannot return the following items:
Products that have passed their expiration date
Products that have already been opened or have had their seal broken
Clothing where the original label is no longer attached
If you would like to return your order, please contact our customer service department directly via a new ticket.
In order to process a return, we ask you to do the following:
- Choose our appointed returns provider
- Choose standard delivery/tracking
- Do not add additional insurance
- Provide a payment receipt (not an invoice) to us via email
- You will be refunded once we receive and process your return at our warehouse