It's unfortunate to hear that something is missing from your order. We do our best to pack the packages as carefully as possible, but unfortunately, mistakes can happen.
We always registers and checks the weight of its parcels. In case of missing items, we are obliged to do these checks within our own company and with the carrier. Therefore, we kindly ask you to indicate as clearly as possible which products are missing. This way, we can assist you as effectively as possible!
Please also check the following points:
- Have you received two shipping numbers? Your order might be delivered in multiple packages.
- Was the box opened or damaged? Take a photo and send it to our customer service.
- Have you thoroughly checked the order confirmation to ensure the product/quantity is correct?
- Is it about a free gift or promotion? Check the terms and conditions of the promotion here
Afterward, you can contact our supportdesk, and we will resolve this as quickly as possible.