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Delivery Information

My received parcel is incomplete
It's unfortunate to hear that something is missing from your order. We do our best to pack the packages as carefully ...
My package is damaged, what can I do?
We are sorry to hear that you have received a damaged parcel! Please contact our customer service via our contact for...
Can I change the delivery date or time?
Delivery times and delivery dates can only be changed through the carrier’s app. Please use the app provided by your ...
My parcel is returned, what will happen now?
We are sorry to hear that your parcel is currently on its way back to the warehouse. We will come back to you by emai...
Can I deliver my order at a pick up point?
The availability of pickup points depends on the destination country. We support pickup point delivery in most Europe...
What is the status of my delivery?
You can find all information about the delivery of your order in your track & trace code. The track & trace code can ...
Delivery Information other countries
In order to ship to one of the countries offered below, simply select the correct the flag in the top right corner on...