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Help Center

Body & Fit Customer Knowledge Base

Deals
I've been invited to write a review about one of your products. How does this work?
How do I get a discount code?
How and where do I apply my discount code?
Why is my discount code not working?
How do I receive and apply the 10% discount for my first order?
What promotions do we currently have?

Nutrition Questions
Do you have organic products?
Do you have gluten free products?
Which products are suitable for vegans?
What can I do to reduce my muscle soreness?
What is the difference between the protein powders?

Ordering
How can I find my order in my account?
Do you have stores?
Can I order by phone?
Do I need an account to order?
The product I want is not in stock, how can I check when it's back in stock?
Do I have to pay for delivery?
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Delivery Information
My received parcel is incomplete
My package is damaged, what can I do?
Can I change the delivery date or time?
My parcel is returned, what will happen now?
Can I deliver my order at a pick up point?
What is the status of my delivery?
See all 7 articles

Payment Options
How can I download my invoice?
I have a question about Google Pay
I have a question about Apple Pay
I have a question about my Creditcard payment
I have a question about Klarna
I have a question about PayPal
See all 8 articles

Returns Policy
Does my payment obligation expire if I return my order?
I returned my order, when do I receive my refund?
How many days do I have to return my order?
Warranty periods
Is it possible to exchange a product?
When can I return a product?
See all 8 articles

Updated Website
Modify Delivery Date
About Pickup Point Orders

Sustainability
How does the warehouse produce zero waste to landfil?
Is the company planning more sustainability initiatives in the future?
Why did you switch to brown shipping boxes?
Why are recyclable airbags used during the shipping process?
How does the company ensure efficient use of shipping boxes?
Why has the company started using soft plastic bags instead of hard plastic tubs?
See all 8 articles

About
Contact Details
How can I unsubscribe from the newsletter?
How do I log in if I forgot my password?
How can I delete my account?
How do I sign up for the newsletter?
How do I create an account?
See all 9 articles